Tel: 01924 411564

Important Customer Information

We hope that the following information will answer any questions that you have. If not please contact us.

Registering

Q) Do i need to register?

A) Yes, this is a trade only website. Please register your interest here

Retail Sales

Q) I am not a trader but want to buy from you - is this possible?

A) Not directly but we have stockists all over the UK and some in Ireland. Please look at our stockists and purchase from them.

Ordering and Payment

Placing an order

As you browse the site, click 'add to basket' for the items you wish to buy. Once all items have been selected then 'check out'.

Cancelling or changing an order

You can cancel or amend an order up to 6 hours after placing it. Please contact us at info@craftstyleproducts.co.uk with the relevant details

Payments

For your security we have chosen to use HSBC as our payment provider. We will also be using secure trading and 3D secure for fraud prevention. Payment will be taken at time of ordering.

No payment details are stored by Craftstyle Products.

Delivery and Returns

Minimum Order

Minimum Order is £100

Delivery Charges

Delivery charge depends on the value of your order and the area where you live.

Between £100 - £150 a delivery charge of £10 will apply.
Carriage will be paid by us if the amount is £150 or more.
Please note that these amounts are NET

These charges are for the UK Mainland, orders to the Scottish Highlands, Scottish islands and Northen Ireland may incur a surcharge.

We do ship to Ireland - please call and ask for details.

We do ship worldwide, please ask for a quote for delivery before you place your order.

If the order contains pick n mix 2 ream boxes then the order may incur a postage surcharge of £10, please ask for details.

There is a collection option should you wish to collect your order from our warehouse. Please organise a date with us.

Please ensure to select the right option or your goods may be delayed.

Orders will be despatched within 5 working days.

Although we do not offer an express delivery option please contact us if you require your order to be despatched sooner than 5 working days.

Returns & Exchanges

Refunds and exchanges will only be given within 14 days of receipt of your order.

If you want to return your items for an exchange or a refund then please contact us via email at info@craftstyleproducts.co.uk; full instructions will then be given.

This website uses scripting to enhance your browsing experience.

We recommend that you enable the use of scripts to get the most out of our website. Please see the links below for guides on how to enable scripting in your browser

Internet Explorer Mozilla Firefox Google Chrome Opera