Important Customer Information
We hope that the following information will answer any questions that you have. If not please contact us.
Q) Do i need to register?
A) Yes, this is a trade only website. Please register your interest here.
Q) I am not a trader but want to buy from you - is this possible?
A) You can buy from our retail website at www.splashcrafts.com
Ordering and Payment
Placing an order
As you browse the site, click 'add to basket' for the items you wish to buy. Once all items have been selected then 'check out'.
Cancelling or changing an order
You can cancel or amend an order up to 6 hours after placing it. Please contact us at email@example.com with the relevant details
For your security we have chosen to use BARCLAYS as our payment provider. We will also be using UTP Merchant Services and 3D secure for fraud prevention. Payment will be taken at time of ordering.
No payment details are stored by Craftstyle Products.
Delivery and Returns
Minimum Order is £75
Delivery charge depends on the value of your order and the area where you live.
Below £75 a delivery charge of £15 will apply.
Between £75 - £150 a delivery charge of £10 will apply.
Carriage will be paid by us if the amount is £150 or more.
Please note that these amounts are NET
These charges are for the UK Mainland, orders to the Scottish Highlands, Scottish islands and Northen Ireland may incur a surcharge.
We have an option for Ireland postage - please select this if you are from Ireland. £25
We do ship worldwide, please ask for a quote for delivery before you place your order.
If the order contains bulky items such as pick n mix 2 ream boxes, envelope boxes or packaging (plastic or cardboard boxes) then the order may incur a postage surcharge of £10, please ask for details.
There is a collection option should you wish to collect your order from our warehouse. Please organise a date with us.
Please ensure to select the right option or your goods may be delayed.
Orders will be despatched within 5 working days.
Although we do not offer an express delivery option please contact us if you require your order to be despatched sooner than 5 working days.
Returns & Exchanges
Refunds and exchanges will only be given within 14 days of receipt of your order.
If you want to return your items for an exchange or a refund then please contact us via email at firstname.lastname@example.org; full instructions will then be given.